All domestic orders are shipped via USPS or UPS.

Orders typically arrive within 2-8 business days. However, inclement weather, distance from our warehouse, or other unforeseen circumstances may extend this timeframe. Once you receive your tracking information, please contact USPS directly for any issues regarding delivery times.

Important Information:

• We do not guarantee specific delivery dates for any shipping method.
• Couriers may experience delays beyond our control.
• Shipping fees are non-refundable, even in the event of delivery delays.
• To receive a refund, all returns must be processed through our official return portal using the prepaid return label we provide. Returns sent back by any other method — without going through our return portal or without our provided label — are not guaranteed a refund. We are unable to track packages that ship outside our return system, so we cannot confirm receipt or condition of the item. Please use only the return label we provide to ensure your return is tracked and eligible for a refund.

Lost or Stolen Packages Policy:

If your package is confirmed as delivered by the carrier but you did not receive it, you must file a claim with USPS/UPS. 

PIRAL is not responsible for lost or stolen packages following a successful delivery confirmation by the carrier. Once a package has been marked as delivered, we are unable to issue refunds. If you have a history of lost or stolen packages, we strongly recommend selecting the signature required shipping option at checkout to ensure your package is delivered directly to you. Any exceptions granted are solely at PIRAL's discretion and do not set a precedent for future claims.

Any lost or stolen packages must be reported within 5 days of the delivery date.

Claim Process:
- File a claim with the carrier directly.
- The driver on your route will investigate to ensure the package was not accidentally delivered to the wrong address, which is often the case.

Recommendations:
- If you have a history of missing packages, we highly recommend selecting the "Signature Required" option. This ensures that someone at your address must sign for and collect the package, reducing the risk of theft.

PayPal Claims:
- If you file a claim through PayPal, your tracking number will be automatically uploaded, confirming that the package was delivered.
- We will only resend or refund if tracking confirms the package was lost or delayed during transit, not for issues related to mailbox, porch, reception, etc.

We strive to provide the best possible service and appreciate your understanding and cooperation regarding our shipping policies. If you have any further questions or concerns, please contact our customer service team at info@piral.com.